Gandara Center

General Description
The CSP Case Manager will provide an array of case management and community-based services in response to the individual client needs.  This includes working with providers, family members, and community resource to ensure the improved functioning, including access and sustained utilization of needed services, through a flexible and comprehensive service delivery model. CSP Case Manager will be a change agent in a short-term service for clients with mental illness and/or substance abuse issues.
  • Assess non-medical/mental health needs of the client
  • Develop, implement, and monitor service plan consistent with identified needs
  • Conduct authorization request and re-authorizations, as required by the Billing Department
  • Communicate effective and in a timely manner with clients and collaterals
  • Coordinate interdepartmentally, in injunction with or under the direction of supervisor, to ensure that optimal internal agency utilization of services
  • Attend external and internal meetings relevant to individual clients and/or CSP services
  • Attend Quarterly Regional CSP Providers meeting, as instructed by Supervisor
  • Ensure that client progress notes, service plans, and other required documentation is completed professionally and accurately and filed in the client chart in a timely manner (weekly and monthly as applicable)
  • Ensure that consultation on the client’s behalf is conducted and billed as needed
  • Attend relevant trainings as required by Supervisor
  • Empower and advocate for the client in all relevant community settings and levels of care


-Education: Bachelor’s degree in social work (BSW),  psychology, sociology, human services,  or related field-MUST be bilingual in English & Spanish-Experience: Specialized training/experience in human behavior/behavioral treatment, substance use/dual recovery issues, and family treatment/engagement/education regarding psychiatric and substance abuse recover issues.  Must understand the population and information sensitivity (i.e. HIPAA and privacy laws and regulation) protocols required in mental health.  Working knowledge of Western MA community resources  for underserved and oppressed population is preferred.

-Working Conditions:  Normal office environment, however, the job requires frequent standing, walking, and sitting; occasional lifting/ carrying up to 25lbs. unassisted; ability to communicate with all levels of internal staff and outside collaterals; exposure to data/ information which must remain confidential; Must have own mode of transportation and will spend considerable time out of office in community organizations and client homes.


To apply for this job email your details to

Apply using webmail: Gmail / AOL / Yahoo / Outlook