Position Purpose and Objectives:

The Shift Supervisor is an evolution of the Direct Care II staff and is expected to continue to fulfill all expectations of a DCII. In addition to those expectations, the Shift Supervisor will take a leadership role. To maintain a therapeutic environment within the residence, this includes meeting the needs of the client in the following areas: safety, medical, emotional, food, clothing and shelter. To supervise Direct Care/Relief Workers in those areas and provide support and training as needed.  Maintain consistent manner in implementing reasonable limits and structure for each client on a daily basis in the residence and in the community.  Maintain contact with families and collaterals as needed.


Duties and Responsibilities


Client Services Responsibilities

  • To assure that applicable rules, policies and procedures are being followed on their shifts.
  • To provide leadership to their shift.
  • To implement each client’s individual Level Plan objectives under the direction of the Clinical Supervisor and Program Supervisor.
  • Ensure all necessary documentation for shift is completed accurately and submitted for review.
  • To act as a client advocate.
  • To provide appropriate, safe responses to emergency situations when necessary.
  • To develop strong, supportive relationships with the clients and employees.
  • To provide for client care and safety, and observe all safety measures.
  • To recognize that ethnic and cultural diversity of each individual must be valued and respected.
  • Access, plan and implement crisis interventions with clients.
  • To notify Program Director immediately in the event of a client crisis, suspected illegal activity or any behavior constituting an incident in the program.
  • Implement and organize a variety of appropriate recreational and social activities.
  • To ensure routine housekeeping tasks are completed during shift.
  • To assist clients with activities of daily living, including but not limited to food shopping & preparation, housekeeping, banking, appointments, etc.
  • To perform other duties as assigned by the Assistant Director and/or Program Director.


 Administrative Responsibilities/Record Keeping

  • Knows and understands all pertinent aspects of Agency policies and procedures
      • Knows and understands EEC licensing requirements as they apply to their shifts.
      • Attends and participates in all required staff meetings and training sessions.



      1. Job Requirements


      • Knowledge, Skills and Abilities Required
      • Good communication skills both verbal and in writing.
      • Ability to deal with conflict in an appropriate manner.
      • Ability to master First Aid, CPR, Defensive Driving, Fire Safety and Administering Medication.
      • Ability to maintain proper attendance.
      • Displays sound judgment.
      • Works well as a team member, provide direction for direct care workers during assigned shifts
      • Seeks and uses management staff for training and supervision.
      • Attends Agency and Department required meetings and trainings
      • Displays excellent supervisory and delegation skills
      • Ability to deal with diverse population at varied levels of management
      • Exceptional interpersonal skills
      • Assist Assistant Director in providing supervision to Direct Care Workers as necessary



    • Minimum Qualifications
    • Bachelor’s degree in Social Sciences or 2 yrs related field preferred.
    • Demonstrates excellent leadership skills.
    • At least two years of experience in Human Services working with adolescents.
    • Prior supervisory experience.
    • Must have valid driver’s license
    • Must meet Agency requirements for driving history records.
    • Must have availability of an automobile to transport clients or perform other supportive services as necessary.

Please submit  resumes  for consideration to thillios@gandaracenter.org